Brightly Software Status

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

All Systems Operational

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

Origin Operational

Maintenance Manager for Education Operational

TheWorxHub Operational

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Operational

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

Stream Operational

Carbon Manager Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

TripDirect Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Confirm Operational

Confirm OnDemand UK&I Operational

Confirm OnDemand US Operational

Confirm OnDemand APAC Operational

Dude Intelligence Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Brightly Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 21, 2025

No incidents reported today.

May 20, 2025

No incidents reported.

May 19, 2025

Possible PM Generation Issue

Resolved - This issue is now resolved and Planned Maintenance (PM) work orders should now be generated. If there are any issues please contact Support at: assetessentialshelp@brightlysoftware.com
May 19, 15:28 EDT

Investigating - Our team is currently investigating an issue where preventive maintenance (PM) work orders may not have run as scheduled this morning in Asset Essentials. Resolving this is a top priority, and we are actively working to identify the root cause and implement a solution. Thank you for your patience.
May 19, 09:20 EDT

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

Event Manager - Delay in receiving Email Notifications

Resolved - This issue has been resolved. Thank you for your patience. Please contact events@brightlysoftware.com if you have any questions.
May 12, 16:25 EDT

Investigating - Our team is investigating an issue where email notifications are being delayed in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.
May 12, 09:41 EDT

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

Event Manager - Delay in receiving Email Notifications

Resolved - This issue has been resolved. Thank you for your patience. Please contact events@brightlysoftware.com if you have any questions.
May 7, 10:24 EDT

Identified - Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made. Please contact events@brightlysoftware.com with any questions.
May 5, 11:22 EDT

Update - Our team is still investigating this issue as the highest priority. Users will continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.
May 2, 14:30 EDT

Update - Our team is still investigating this issue and users continue to receive emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.
May 2, 01:21 EDT

Update - Our team is continuing to investigate this issue and some users are now receiving emails intermittently. Until this is fully resolved, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. We will continue to post updates on this page. Thank you for your patience.
May 1, 19:23 EDT

Investigating - Our team is investigating an issue where email notifications are not being sent in Event Manager. In the meantime, we recommend that your teams log into Event Manager directly to view any information you receive notifications for, rather than relying on email notifications. This issue is being investigated as a top priority and we will continue to post updates on this page. Thank you for your patience.
May 1, 15:01 EDT