The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.
Update - Our team is still working to identify the root cause of the issue impacting the ability to view and enter bill data in Energy Manager when working in Google Chrome. Until this issue is resolved, please continue leveraging the workaround of utilizing a Firefox or Edge web browser. Thank you for your patience while we work to resolve this issue.
Mar 31, 2025 - 08:48 EDT
Investigating - Our team is investigating an intermittent issue resulting in a blank screen upon viewing and entering utility bill data in Energy Manager. This issue is impacting users working in Google Chrome and is being investigated as a top priority. Until a resolution has been identified, the workaround is to access Energy Manager using a Firefox or Edge browser. Please contact energysupport@brightlysoftware.com with any questions.
Mar 27, 2025 - 09:48 EDT
Work and Asset Management
Operational
Asset Essentials
Operational
MaintenanceDirect
Operational
PMDirect
Operational
Planned Maintenance
Operational
Work Order
Operational
Zion.Web
Operational
Maintenance Manager
Operational
Mobile311
Operational
CapitalForecastDirect
Operational
Critical Alarm Automation
Operational
SchoolDude WorkCenter
Operational
Capital Forecast
Operational
Critical Alarm
Operational
FacilityDude Work Center
Operational
InventoryDirect
Operational
Inventory Wireless
Operational
Inventory
Operational
Asset Essentials Analytics
Operational
Origin
Operational
TheWorxHub
Operational
TheWorxHub - Senior Living USA
Operational
TheWorxHub - USA - Healthcare
Operational
TheWorxHub - USA - Api
Operational
TheWorxHub - Senior Living Canada
Operational
Energy Management
Degraded Performance
Energy Manager
Degraded Performance
UtilityDirect
Operational
Stream
Operational
Event Management
Operational
Event Manager
Operational
Facility Schedule
Operational
FSDirect
Operational
FSAutomation
Operational
TripDirect
Operational
IT Asset Management
Operational
Help Desk
Operational
Incident
Operational
Insight
Operational
Mobile Device Management
Operational
Confirm
Operational
Confirm OnDemand UK&I
Operational
Confirm OnDemand US
Operational
Confirm OnDemand APAC
Operational
Dude Intelligence
Operational
MySchoolBuilding
Operational
MyFacilityDude
Operational
Brightly Academy
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2025
No incidents reported today.
Apr 1, 2025
No incidents reported.
Mar 31, 2025
Unresolved incident: Energy Manager - Utility Bill Data not loading.
Completed -
The scheduled maintenance has been completed. We appreciate your patience while we continue to invest in improving your experience with our products.
Mar 29, 09:53 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 EDT
Scheduled -
Brightly Software is performing infrastructure maintenance on Friday, March 28th from 10pm EST through Sunday, March 30 at 12pm EST. During this time, several products and services will be unavailable. The products and services impacted are: All SchoolDude and FacilityDude products.
The maintenance being performed will help to improve software delivery mechanisms for our products and ensure greater system stability.
For real-time information and to track the status this maintenance, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.
We apologize for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products.
Mar 28, 08:22 EDT
Resolved -
This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.
Mar 26, 15:31 EDT
Monitoring -
Our team has implemented a fix, and emails should now be sending without issue. However, emails sent between 8:00 AM EST and 12:40 PM EST may not be delivered successfully. If you believe any important emails were missed during this time, please log in to resend them at your convenience. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Mar 26, 13:16 EDT
Investigating -
Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Mar 26, 12:47 EDT
Resolved -
This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.
Mar 20, 16:07 EDT
Identified -
Our teams are continuing to investigate delays in the delivery of Asset Essentials emails. We have identified this is impacting a small percentage of work order status update emails; all other email notifications should be sending normally. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Mar 20, 09:36 EDT
Investigating -
Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Mar 20, 08:21 EDT