Formerly Dude Solutions
Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Update - Our team is still working to identify the root cause of the issue impacting the ability to view and enter bill data in Energy Manager when working in Google Chrome. Until this issue is resolved, please continue leveraging the workaround of utilizing a Firefox or Edge web browser. Thank you for your patience while we work to resolve this issue.
Mar 31, 2025 - 08:48 EDT
Investigating - Our team is investigating an intermittent issue resulting in a blank screen upon viewing and entering utility bill data in Energy Manager. This issue is impacting users working in Google Chrome and is being investigated as a top priority. Until a resolution has been identified, the workaround is to access Energy Manager using a Firefox or Edge browser. Please contact energysupport@brightlysoftware.com with any questions.
Mar 27, 2025 - 09:48 EDT
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
Origin Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Energy Management Degraded Performance
Energy Manager Degraded Performance
UtilityDirect Operational
Stream Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Confirm Operational
Confirm OnDemand UK&I Operational
Confirm OnDemand US Operational
Confirm OnDemand APAC Operational
Dude Intelligence Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Brightly Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Unresolved incident: Energy Manager - Utility Bill Data not loading.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Completed - The scheduled maintenance has been completed. We appreciate your patience while we continue to invest in improving your experience with our products.
Mar 29, 09:53 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 EDT
Scheduled - Brightly Software is performing infrastructure maintenance on Friday, March 28th from 10pm EST through Sunday, March 30 at 12pm EST. During this time, several products and services will be unavailable. The products and services impacted are: All SchoolDude and FacilityDude products.

The maintenance being performed will help to improve software delivery mechanisms for our products and ensure greater system stability.

For real-time information and to track the status this maintenance, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

We apologize for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products.

Mar 28, 08:22 EDT
Mar 28, 2025
Mar 27, 2025
Mar 26, 2025
Resolved - This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.
Mar 26, 15:31 EDT
Monitoring - Our team has implemented a fix, and emails should now be sending without issue. However, emails sent between 8:00 AM EST and 12:40 PM EST may not be delivered successfully.
If you believe any important emails were missed during this time, please log in to resend them at your convenience.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Mar 26, 13:16 EDT
Investigating - Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Mar 26, 12:47 EDT
Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
Resolved - This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.
Mar 20, 16:07 EDT
Identified - Our teams are continuing to investigate delays in the delivery of Asset Essentials emails. We have identified this is impacting a small percentage of work order status update emails; all other email notifications should be sending normally. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Mar 20, 09:36 EDT
Investigating - Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Mar 20, 08:21 EDT
Mar 19, 2025

No incidents reported.