Brightly Software Status

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Open Incidents

Energy Manager - Utility Bill Data not loading

Update - Our team is still working to identify the root cause of the issue impacting the ability to view and enter bill data in Energy Manager when working in Google Chrome. Until this issue is resolved, please continue leveraging the workaround of utilizing a Firefox or Edge web browser. Thank you for your patience while we work to resolve this issue.
Mar 31, 2025 - 08:48 EDT

Investigating - Our team is investigating an intermittent issue resulting in a blank screen upon viewing and entering utility bill data in Energy Manager. This issue is impacting users working in Google Chrome and is being investigated as a top priority. Until a resolution has been identified, the workaround is to access Energy Manager using a Firefox or Edge browser. Please contact energysupport@brightlysoftware.com with any questions.
Mar 27, 2025 - 09:48 EDT

Current Status

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

Origin Operational

TheWorxHub Operational

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Operational

Energy Management Degraded Performance

Energy Manager Degraded Performance

UtilityDirect Operational

Stream Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

TripDirect Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Confirm Operational

Confirm OnDemand UK&I Operational

Confirm OnDemand US Operational

Confirm OnDemand APAC Operational

Dude Intelligence Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Brightly Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 6, 2025

No incidents reported today.

Apr 5, 2025

Event Manager Scheduled Maintenance

Completed - The scheduled maintenance has been completed. We appreciate your patience while we continue to invest in improving your experience with our products.
Apr 5, 08:16 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 22:00 EDT

Scheduled - Brightly Software is performing infrastructure maintenance on Friday, April 4th from 10pm EST through Sunday, April 6th at 12pm EST. During this time, Event Manager will be unavailable.

For real-time information and to track the status of this maintenance, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

We apologize for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products.
Apr 4, 09:16 EDT

Apr 4, 2025

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

Unresolved incident: Energy Manager - Utility Bill Data not loading.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

Brightly Software Scheduled Maintenance

Completed - The scheduled maintenance has been completed. We appreciate your patience while we continue to invest in improving your experience with our products.
Mar 29, 09:53 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 EDT

Scheduled - Brightly Software is performing infrastructure maintenance on Friday, March 28th from 10pm EST through Sunday, March 30 at 12pm EST. During this time, several products and services will be unavailable. The products and services impacted are: All SchoolDude and FacilityDude products.

The maintenance being performed will help to improve software delivery mechanisms for our products and ensure greater system stability.

For real-time information and to track the status this maintenance, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.

We apologize for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products.
Mar 28, 08:22 EDT

Mar 28, 2025

Mar 27, 2025

Mar 26, 2025

Asset Essentials - Email Notifications Delayed

Resolved - This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.
Mar 26, 15:31 EDT

Monitoring - Our team has implemented a fix, and emails should now be sending without issue. However, emails sent between 8:00 AM EST and 12:40 PM EST may not be delivered successfully.
If you believe any important emails were missed during this time, please log in to resend them at your convenience.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Mar 26, 13:16 EDT

Investigating - Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Mar 26, 12:47 EDT

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.