Brightly Software Status

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Asset Essentials - Dashboard redirect issue

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 2026 - 16:27 EDT

Investigating - Our team is currently investigating an issue causing an incorrect redirect to the Dashboard page within Asset Essentials when clicking on various areas within the application. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 19, 2026 - 11:34 EDT

Confirm Operational

Confirm OnDemand APAC Operational

Confirm OnDemand EMEA - Oracle Operational

Confirm OnDemand EMEA - SQL Server Operational

Confirm OnDemand US Operational

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

Origin Operational

TheWorxHub Operational

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Operational

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

Stream Operational

Carbon Manager Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

TripDirect Operational

Transportation Manager Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Dude Intelligence Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Brightly Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 26, 2026

No incidents reported today.

Jun 25, 2026

Errors within TheWorxHub

Resolved - This incident has been resolved.
Jun 25, 12:12 EDT

Update - We are continuing to investigate error messages within TheWorxHub application. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jun 16, 17:36 EDT

Investigating - Our team is currently investigating reports of clients encountering errors within TheWorxHub. Our team is actively working to identify the root cause and implement a resolution. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jun 16, 10:55 EDT

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

Unresolved incident: Asset Essentials - Dashboard redirect issue.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

Event Manager - Unable to Edit Events

Resolved - This issue has been resolved. Thank you for your patience. Please contact events.support@brightlysoftware.com if you have any questions.
Jun 17, 12:29 EDT

Investigating - Our team is currently investigating an issue impacting the ability to edit events within Event Manager. This is being investigated as our top priority, and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact events.support@brightlysoftware.com if you have any questions.
Jun 17, 09:10 EDT

Jun 16, 2026

Jun 15, 2026

Asset Essentials Data Share and Analytics - Data Refresh Latency

Resolved - The data syncing issue has been resolved, and syncing is now in progress. Please note it may take up to two hours for all data to be fully updated in Data Share and Analytics. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 15, 16:32 EDT

Investigating - Please be aware we are currently investigating an issue with Asset Essentials Data Share and Analytics where data updates are not syncing accurately. As a result, the data available to you may not reflect the most up-to-date information at this time. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 15, 14:29 EDT

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.