Formerly Dude Solutions
Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Monitoring - Our team has made an update to resolve the email notifications issue. You should begin seeing emails come through from SchoolDude after 10 AM EST today. You will not receive emails that should have been delivered before 10 AM EST today. Please contact our Support team at support@brightlysoftware.com if you are currently not receiving emails from SchoolDude.

Thank you for your continued patience as we work towards resolving this issue.

Feb 23, 2024 - 10:07 EST
Update - Our team has made an update to resolve the email notifications issue. You should begin seeing emails come through from SchoolDude after 10 AM EST today. You will not receive emails that should have been delivered before 10 AM EST today. Please contact our Support team at support@brightlysoftware.com if you are currently not receiving emails from SchoolDude.

Thank you for your continued patience as we work towards resolving this issue.

Feb 23, 2024 - 10:02 EST
Update - Thank you for your continued patience while our team works to investigate the issue impacting email notifications sending from specific Brightly products. This is a top priority, and we are partnering with our email service provider to identify a resolution. We understand the impact this is having on your daily business operations and are working to resolve this as quickly as possible.
Feb 22, 2024 - 11:47 EST
Update - Our team is continuing to investigate reports of users not receiving email notifications from specific Brightly products.

Action Required:
If your organization is allowing emails based on IP addresses, please have your IT department update your configurations and ADD the new IP addresses mentioned below.

Event Manager
23.251.253.117
23.251.253.118

Energy Manager
54.240.126.122
54.240.126.121

TheWorxHub
54.240.126.105
54.240.126.104

FacilityDude
54.240.114.243
54.240.114.244

SchoolDude
54.240.114.245
54.240.114.246

Also, as a best practice we suggest checking with your IT department to ensure emails from our server are not being blocked by your spam filter. To see the full list of IPs and domains, please click here https://community.brightlysoftware.com/s/article/Allowed-Domains-and-IP-Addresses

We will continue to post updates on this page. Please reach out to support@brightlysoftware.com if you have any questions.

Feb 20, 2024 - 13:26 EST
Update - We are continuing to investigate this issue.
Feb 16, 2024 - 12:19 EST
Investigating - Our team is currently investigating reports of users not receiving email notifications from specific Brightly products. Some of these issue may be due to a recently performed IP address update for these product email services. This update was essential to ensure the continued seamless operation of our products, and communicated to users prior to the updates being made.

Action Required:
If your organization is allowing emails based on IP addresses, please update your configurations and ADD the new IP addresses mentioned below.

Event Manager
23.251.253.117
23.251.253.118

Energy Manager
54.240.126.122
54.240.126.121

TheWorxHub
54.240.126.105
54.240.126.104

FacilityDude
54.240.114.243
54.240.114.244

SchoolDude
54.240.114.245
54.240.114.246

We will continue to post updates on this page. Please reach out to support@brightlysoftware.com if you have any questions.

Feb 16, 2024 - 12:17 EST
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
Stream Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2024

Unresolved incident: Users not receiving email notifications from products.

Feb 22, 2024
Feb 21, 2024

No incidents reported.

Feb 20, 2024
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:00 EST
Scheduled - Please be aware that Brightly Software is undergoing an email migration on Saturday, 2/9/2024, starting at 6am EST and lasting for several hours. During this time emails to Brightly Software email addresses will be queued, and delivered once the migration is complete. Due to this, you may experience delays in responses to your emails. If you need immediate help during this time, please submit a case through the Community portal: https://community.brightlysoftware.com/s/contact-client-support
We will continue to post updates on this page and will confirm when the migration is complete.

Feb 9, 15:31 EST
Feb 9, 2024
Resolved - This incident has been resolved.
Feb 9, 15:31 EST
Investigating - Please be aware that Brightly Software employees are going through an email migration so email replies may be delayed. If you need help, please call 877-655-3833 or use in product chat for immediate assistance.
Oct 24, 08:45 EDT