Formerly Dude Solutions
Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Investigating - Our team is currently investigating an issue that is preventing the Mobile311 Pro app from appearing in the Android and iOS app stores. This is a top priority and we will continue to provide updates on this page. Thank you for your patience!
Mar 30, 2023 - 12:03 EDT
Update - We continue to investigate FSA, DAA and CAA automation services as our top priority. Thank you for your patience while we work to resolve this issue.
Mar 30, 2023 - 11:52 EDT
Update - We continue to investigate this issue as our top priority. We apologize for the inconvenience and will continue to provide updates on this page. Please report any outages to support@brightlysoftware.com. Thank you for your patience!
Mar 24, 2023 - 13:13 EDT
Investigating - Our team is currently investigating issues with our FSA, DAA, and CAA Automation services in SchoolDude and FacilityDude. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Please report any outages to support@brightlysoftware.com. Thank you for your patience.
Mar 23, 2023 - 12:22 EDT
Monitoring - Our release on 03/23/2023 contained technical security enhancements, due to this combined with the way some clients manage their browsers, you may need to perform some routine browser maintenance to ensure uninterrupted workflow. 

1. Clearing cache. Use the following link for instructions on how to clear the cache in your browser. https://help.dudesolutions.com/Content/FAQ/Clear%20Cookies.htm?Highlight=clear%20cache
or
2. If you have your site saved to a shortcut on your home screen, saving it instead as a favorite in your web browser's bookmark bar will avoid disruption in your WorxHub usage when the product is updated.

Mar 24, 2023 - 15:57 EDT
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
Event Management Degraded Performance
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Degraded Performance
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Degraded Performance
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Degraded Performance
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Degraded Performance
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Degraded Performance
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Stream Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023

Unresolved incidents: Mobile311 - App Store Issue, FSA, DAA, and CAA Automation Service Issues.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: Technical Security Enhancements 03/23.

Mar 23, 2023
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023
Resolved - This maintenance is now complete.
Mar 18, 18:04 EDT
Update - We are continuing to investigate this issue.
Mar 13, 12:18 EDT
Investigating - On Friday, March 17th at 10 pm EST through Saturday, March 18th at 10 pm EST,  Brightly Software will be performing infrastructure maintenance. During this time, All SchoolDude and Facility Dude products and services will be unavailable. We will be upgrading our web hosting services to better provide you with world-class solutions as technology advances over time. System maintenance benefits include:
• Greater system stability due to infrastructure and technology improvements resulting in less planned and unplanned downtime.
• Improved flexibility for our maintenance windows so we ensure optimal product availability.
• More disaster recovery options available - to preserve data should anything happen.

Action Required:

1. Please notify your internal IT department of the following: If you previously allowed specific SchoolDude and Facility Dude IP addresses you will need to update this to either ingest the new AWS IP range of JSONs (https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html) for the US-East-1 region or whitelist at the domain level to allow all outbound TCP traffic over ports 80 and 443 to *.dudesolutions.com, *.schooldude.com, and *.facilitydude.com.

2. Prepare and distribute any desired communications to internal users and requesters

For real-time information and to track the status of SchoolDude and Facility Dude products, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@dudesolutions.com. We are sorry for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products

Mar 13, 12:18 EDT
Completed - The scheduled maintenance has been completed.
Mar 18, 18:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT
Scheduled - On Friday, March 17th from 10pm EST through Saturday, March 18th at 10pm EST,  Brightly Software will be performing infrastructure maintenance. During this time, All SchoolDude and Facility Dude products and services will be unavailable. We will be upgrading our web hosting services to better provide you with world-class solutions as technology advances over time.

System maintenance benefits include:

• Greater system stability due to infrastructure and technology improvements resulting in less planned and unplanned downtime.
• Improved flexibility for our maintenance windows so we ensure optimal product availability.
• More disaster recovery options available - to preserve data should anything happen.

Action Required:

1. Please notify your internal IT department of the following: If you previously allowed specific SchoolDude and Facility Dude IP addresses you will need to update this to either ingest the new AWS IP range of JSONs (https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html) for the US-East-1 region or whitelist at the domain level to allow all outbound TCP traffic over ports 80 and 443 to *.dudesolutions.com, *.schooldude.com, and *.facilitydude.com.

2. Prepare and distribute any desired communications to internal users and requesters

For real-time information and to track the status of SchoolDude and Facility Dude products, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@dudesolutions.com. We are sorry for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products

Mar 15, 14:45 EDT
Mar 17, 2023