Formerly Dude Solutions
Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

All Systems Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
Origin Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
Stream Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Confirm Operational
Dude Intelligence Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Brightly Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 14, 2025

No incidents reported today.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 22:00 EST
Scheduled - Brightly Software will be performing scheduled maintenance on Thursday, February 6th, beginning at 10:00 PM ET for approximately 2 hours. Access to Asset Essentials may be unavailable during this time. We apologize for any inconvenience this might cause. If you need assistance or more information, please contact Support at 1-866-858-7800 or assetessentialshelp@brightlysoftware.com.
Feb 3, 17:31 EST
Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 3, 17:29 EST
Scheduled - Brightly Software will be performing scheduled maintenance on Wednesday, February 5th, beginning at 10:00 PM ET for approximately 2 hours. Access to Asset Essentials may be unavailable during this time. We apologize for any inconvenience this might cause. If you need assistance or more information, please contact Support at 1-866-858-7800 or assetessentialshelp@brightlysoftware.com.
Feb 3, 17:28 EST
Feb 5, 2025
Resolved - We want to inform you that our mail service experienced an outage today from 11:22 AM to approximately 2:06 PM EST. Unfortunately, any emails sent during this period will not be automatically resent. If you sent any critical communications during this window, we ask that you manually resend any necessary emails. You can check the AE audit log to determine what changes may have been made to work orders during that time.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we continue to ensure system stability. If you have any concerns or require further assistance, please reach out to Support at assetessentialshelp@brightlysoftware.com.

Feb 5, 15:04 EST
Completed - The scheduled maintenance has been completed.
Feb 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:01 EST
Scheduled - Brightly Software will be performing scheduled maintenance on Tuesday, February 4th, beginning at 10:00 PM ET for approximately 2 hours. Access to Asset Essentials may be unavailable during this time. We apologize for any inconvenience this might cause. If you need assistance or more information, please contact Support at 1-866-858-7800 or assetessentialshelp@brightlysoftware.com.
Feb 3, 17:27 EST
Completed - The scheduled maintenance has been completed.
Feb 5, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 22:00 EST
Scheduled - Brightly Software will be performing scheduled maintenance on Tuesday, February 4th, beginning at 10:00 PM ET for approximately 2 hours. Access to Event Manager may be unavailable during this time. If you need assistance or more information, please contact Support at 1-877-655-3833 or events.support@brightlysoftware.com.
Feb 3, 17:25 EST
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 EST
Scheduled - Brightly Software will be performing scheduled maintenance on Monday, February 3rd, beginning at 10:00 PM ET for approximately 2 hours. Access to Energy Manager may be unavailable during this time. If you need assistance or more information, please contact Support at 1-877-655-3833 or energy.support@brightlysoftware.com.
Feb 3, 17:24 EST
Completed - The scheduled maintenance has been completed.
Feb 4, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 22:00 EST
Scheduled - Brightly Software will be performing scheduled maintenance on Monday, February 3rd, beginning at 10:00 PM ET for approximately 2 hours. Access to Asset Essentials may be unavailable during this time. We apologize for any inconvenience this might cause. If you need assistance or more information, please contact Support at 1-866-858-7800 or assetessentialshelp@brightlysoftware.com.
Feb 3, 17:23 EST
Feb 3, 2025
Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Resolved - Our engineers have been monitoring the application. The issue has been resolved. All emails have been delivered. Thank you for your patience.
Jan 31, 08:07 EST
Monitoring - Our team has implemented a fix for this issue. Emails from this morning may take several more hours to process and send. We will continue to monitor all systems. Thank you for your patience!
Jan 30, 14:59 EST
Investigating - Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.
Jan 30, 11:35 EST