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Update - While the change has been fully implemented, DNS updates can take some time to fully propagate, so some users may continue to see intermittent access issues for up to another 24 hours. If you are still experiencing any problems, try again using this link https://login.myschoolbuilding.com/msb or accessing the page using an incognito browser.
If you need further assistance, please contact us at support@brightlysoftware.com. Thank you for your patience while we worked to resolve this issue.
Feb 12, 2026 - 10:24 EST
Monitoring - We have resolved the issue with users not being able to access MySchoolBuilding. If you are still experiencing this issue, please clear your browser's cache and try again by going to https://login.myschoolbuilding.com/msb or https://www.myschoolbuilding.com/msb. While the change is in place, DNS updates can take some time to fully propagate. Because of this, you may continue to see the issue for a short period. If you need further assistance please contact support@brightlysoftware.com. Thank you for your patience while we worked to resolve this issue.
Feb 11, 2026 - 14:08 EST
Resolved -
We have resolved the issue with users not being able to access MySchoolBuilding. If you are still experiencing this issue, please clear your browser's cache and try again by going to https://login.myschoolbuilding.com/msb or https://www.myschoolbuilding.com/msb. While the change is in place, DNS updates can take some time to fully propagate. Because of this, you may continue to see the issue for a short period. If you need further assistance please contact support@brightlysoftware.com. Thank you for your patience while we worked to resolve this issue.
Feb 11, 12:19 EST
Update -
Our team is continuing to investigate an issue preventing access to MySchoolBuilding. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
Feb 11, 11:06 EST
Update -
Our team is continuing to investigate an issue preventing access to MySchoolBuilding. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
Feb 11, 10:02 EST
Investigating -
Our team is currently investigating an issue preventing access to MySchoolBuilding. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
Feb 11, 08:32 EST
Resolved -
This incident has been resolved.
Feb 3, 13:31 EST
Investigating -
Our team is currently investigating an issue when accessing Origin. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience. Please contact origin.support@brightlysoftware.com if you have any questions.
Feb 3, 12:44 EST