Formerly Dude Solutions
Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Update - We continue to investigate the issue with intermittent outages as our highest priority. We are experiencing higher than normal capacity which is currently overloading our servers and our engineers are working to fix the issue. Thank you for your patience
Sep 30, 2022 - 09:15 EDT
Investigating - Please be aware that our team is currently investigating an issue impacting our ConnectGIS servers. Clients may experience intermittent outages. We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!
Aug 30, 2022 - 09:12 EDT
Update - We have identified a root cause and we are working our hardest to fix this issue as soon as possible. We apologize for the inconvenience and will communicate updates as we receive them.
Sep 22, 2022 - 11:33 EDT
Investigating - Our team is currently investigating the 500 error when Technicians are submitting work orders on the Work Center application. We are working to have a resolution to this issue as quickly as possible and apologize for the inconvenience. As a work around, Technicians are able to use their devices web browser to log into MaintenanceDirect and submit work orders. We will continue to provide updates on this page until the issue is resolved.
Aug 26, 2022 - 10:46 EDT
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Degraded Performance
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Degraded Performance
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Degraded Performance
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022
Resolved - This incident has been resolved. Thank you for your patience!
Oct 5, 11:44 EDT
Investigating - Our team is currently investigating an issue preventing access to HelpDesk and Insight. This is being investigated as our top priority and we will work to have a resolution out as quickly as possibly. Thank you for your patience.
Oct 5, 07:59 EDT
Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Unresolved incident: ConnectGIS - Server Errors.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - This incident has been resolved.
Sep 23, 10:31 EDT
Identified - We have identified a root cause and we are working to resolve this issue today. We apologize for the inconvenience and will communicate updates as we receive them.
Sep 22, 12:58 EDT
Update - We are continuing to investigate this issue.
Sep 22, 10:22 EDT
Investigating - Our team is currently investigating an issue around adding assets to the request form in Asset Essentials. We are working to have a resolution to this issue as quickly as possible and apologize for the inconvenience. We will continue to provide updates on this page until the issue is resolved.
Sep 22, 09:55 EDT