Formerly Dude Solutions
Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help  |  Data Security  |  Business Continuity

Update - Please be aware that Brightly Support is experiencing higher than normal case volume.  If you need help resetting your password, please email your requests to support@brightlysoftware.com, rather than leaving voicemails. This will allow us to address your concerns more efficiently, minimizing any delays or missed messages.
 
Below are resources that may assist you in resetting your password:

SchoolDude clients (non-requester role): https://community.brightlysoftware.com/s/article/SchoolDude-Resetting-your-password

SchoolDude Requesters: https://help.dudesolutions.com/Content/FAQ/Requester%20Login%20Help.htm

FacilityDude clients: https://community.brightlysoftware.com/s/article/FacilityDude-Resetting-your-password

 
Thank you for your patience.

May 22, 2023 - 14:02 EDT
Update - Please be aware that Brightly Support is continuing to experience higher than normal case volume. We are working as quickly as possible to respond to all support requests. Please continue to email support@brightlysoftware.com.  If you need help with resetting you password, please use the following links:

SchoolDude clients (non Requester role): https://community.brightlysoftware.com/s/article/SchoolDude-Resetting-your-password

SchoolDude Requesters: https://help.dudesolutions.com/Content/FAQ/Requester%20Login%20Help.htm

FacilityDude clients: https://community.brightlysoftware.com/s/article/FacilityDude-Resetting-your-password

May 15, 2023 - 10:23 EDT
Investigating - Please be aware that Brightly Support is experiencing higher than normal case volume. We are working as quickly as possible to respond to all support requests. Please continue to email support@brightlysoftware.com.  If you need help with resetting you password, please use the following links:
 
SchoolDude clients (non Requester role): https://community.brightlysoftware.com/s/article/SchoolDude-Resetting-your-password

SchoolDude Requesters: https://help.dudesolutions.com/Content/FAQ/Requester%20Login%20Help.htm

FacilityDude clients: https://community.brightlysoftware.com/s/article/FacilityDude-Resetting-your-password

May 11, 2023 - 18:23 EDT
Community Development Operational
SmartGov Operational
ATS Operational
Dude Intelligence Operational
Energy Management Operational
Energy Manager Operational
UtilityDirect Operational
Event Management Operational
Event Manager Operational
Facility Schedule Operational
FSDirect Operational
FSAutomation Operational
Facility Schedule Operational
TripDirect Operational
IT Asset Management Operational
Help Desk Operational
Incident Operational
Insight Operational
Mobile Device Management Operational
Safety Operational
CrisisManager Operational
Safety Center Operational
TheWorxHub Operational
TheWorxHub - Senior Living USA Operational
TheWorxHub - USA - Healthcare Operational
TheWorxHub - USA - Api Operational
TheWorxHub - Senior Living Canada Operational
Work and Asset Management Operational
Asset Essentials Operational
MaintenanceDirect Operational
PMDirect Operational
Planned Maintenance Operational
Work Order Operational
Zion.Web Operational
Maintenance Manager Operational
Mobile311 Operational
ConnectGIS Operational
CapitalForecastDirect Operational
Critical Alarm Automation Operational
SchoolDude WorkCenter Operational
Capital Forecast Operational
Critical Alarm Operational
FacilityDude Work Center Operational
InventoryDirect Operational
Inventory Wireless Operational
Inventory Operational
Asset Essentials Analytics Operational
MySchoolBuilding Operational
MyFacilityDude Operational
Stream Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Resolved - This incident has been resolved.
Jun 2, 12:51 EDT
Investigating - Our team is currently investigating an issue with work order generation from PM schedules. Please note that these work orders will automatically generate once we resolve this issue. We apologize for the inconvenience and will continue to provide updates on this page.
Jun 1, 09:08 EDT
Jun 1, 2023
May 31, 2023

No incidents reported.

May 30, 2023
Resolved - This incident has been resolved.
May 30, 10:46 EDT
Update - We are continuing to investigate this issue.
May 30, 10:45 EDT
Investigating - Our team is currently investigating an issue with running reports in our SchoolDude applications. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience.
May 30, 09:22 EDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023