Brightly Software Status

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Mobile311 - App Store Issue

Investigating - Our team is currently investigating an issue that is preventing the Mobile311 Pro app from appearing in the Android and iOS app stores. This is a top priority and we will continue to provide updates on this page. Thank you for your patience!
Mar 30, 2023 - 12:03 EDT

FSA, DAA, and CAA Automation Service Issues

Update - We continue to investigate FSA, DAA and CAA automation services as our top priority. Thank you for your patience while we work to resolve this issue.
Mar 30, 2023 - 11:52 EDT

Update - We continue to investigate this issue as our top priority. We apologize for the inconvenience and will continue to provide updates on this page. Please report any outages to support@brightlysoftware.com. Thank you for your patience!
Mar 24, 2023 - 13:13 EDT

Investigating - Our team is currently investigating issues with our FSA, DAA, and CAA Automation services in SchoolDude and FacilityDude. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Please report any outages to support@brightlysoftware.com. Thank you for your patience.
Mar 23, 2023 - 12:22 EDT

Technical Security Enhancements 03/23

Monitoring - Our release on 03/23/2023 contained technical security enhancements, due to this combined with the way some clients manage their browsers, you may need to perform some routine browser maintenance to ensure uninterrupted workflow.

1. Clearing cache. Use the following link for instructions on how to clear the cache in your browser. https://help.dudesolutions.com/Content/FAQ/Clear%20Cookies.htm?Highlight=clear%20cache
or
2. If you have your site saved to a shortcut on your home screen, saving it instead as a favorite in your web browser's bookmark bar will avoid disruption in your WorxHub usage when the product is updated.
Mar 24, 2023 - 15:57 EDT

Community Development Operational

SmartGov Operational

ATS Operational

Dude Intelligence Operational

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

Event Management Degraded Performance

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Degraded Performance

Facility Schedule Operational

TripDirect Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Safety Operational

CrisisManager Operational

Safety Center Operational

TheWorxHub Operational

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Operational

Work and Asset Management Degraded Performance

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Degraded Performance

ConnectGIS Operational

CapitalForecastDirect Operational

Critical Alarm Automation Degraded Performance

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Degraded Performance

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Stream Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 31, 2023

No incidents reported today.

Mar 30, 2023

Unresolved incidents: Mobile311 - App Store Issue, FSA, DAA, and CAA Automation Service Issues.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Unresolved incident: Technical Security Enhancements 03/23.

Mar 23, 2023

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

IMPORTANT: SchoolDude and Facility Dude Scheduled Maintenance Outage – March 17, 2023

Resolved - This maintenance is now complete.
Mar 18, 18:04 EDT

Update - We are continuing to investigate this issue.
Mar 13, 12:18 EDT

Investigating - On Friday, March 17th at 10 pm EST through Saturday, March 18th at 10 pm EST,  Brightly Software will be performing infrastructure maintenance. During this time, All SchoolDude and Facility Dude products and services will be unavailable. We will be upgrading our web hosting services to better provide you with world-class solutions as technology advances over time. System maintenance benefits include:
• Greater system stability due to infrastructure and technology improvements resulting in less planned and unplanned downtime.
• Improved flexibility for our maintenance windows so we ensure optimal product availability.
• More disaster recovery options available - to preserve data should anything happen.

Action Required:

1. Please notify your internal IT department of the following: If you previously allowed specific SchoolDude and Facility Dude IP addresses you will need to update this to either ingest the new AWS IP range of JSONs (https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html) for the US-East-1 region or whitelist at the domain level to allow all outbound TCP traffic over ports 80 and 443 to *.dudesolutions.com, *.schooldude.com, and *.facilitydude.com.

2. Prepare and distribute any desired communications to internal users and requesters

For real-time information and to track the status of SchoolDude and Facility Dude products, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@dudesolutions.com. We are sorry for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products
Mar 13, 12:18 EDT

IMPORTANT: SchoolDude and Facility Dude Scheduled Maintenance Outage – March 17, 2023

Completed - The scheduled maintenance has been completed.
Mar 18, 18:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 EDT

Scheduled - On Friday, March 17th from 10pm EST through Saturday, March 18th at 10pm EST,  Brightly Software will be performing infrastructure maintenance. During this time, All SchoolDude and Facility Dude products and services will be unavailable. We will be upgrading our web hosting services to better provide you with world-class solutions as technology advances over time.

System maintenance benefits include:

• Greater system stability due to infrastructure and technology improvements resulting in less planned and unplanned downtime.
• Improved flexibility for our maintenance windows so we ensure optimal product availability.
• More disaster recovery options available - to preserve data should anything happen.

Action Required:

1. Please notify your internal IT department of the following: If you previously allowed specific SchoolDude and Facility Dude IP addresses you will need to update this to either ingest the new AWS IP range of JSONs (https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html) for the US-East-1 region or whitelist at the domain level to allow all outbound TCP traffic over ports 80 and 443 to *.dudesolutions.com, *.schooldude.com, and *.facilitydude.com.

2. Prepare and distribute any desired communications to internal users and requesters

For real-time information and to track the status of SchoolDude and Facility Dude products, please continue to follow this status page. If you have any questions, please contact our Legendary Support team at support@dudesolutions.com. We are sorry for any inconvenience and appreciate your patience while we continue to invest in improving your experience with our products
Mar 15, 14:45 EDT

Mar 17, 2023