Brightly Software Status

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Errors within TheWorxHub

Investigating - Our team is currently investigating reports of clients encountering errors within TheWorxHub. Our team is actively working to identify the root cause and implement a resolution. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jun 16, 2026 - 10:55 EDT

Confirm Operational

Confirm OnDemand APAC Operational

Confirm OnDemand EMEA - Oracle Operational

Confirm OnDemand EMEA - SQL Server Operational

Confirm OnDemand US Operational

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

Origin Operational

TheWorxHub Degraded Performance

TheWorxHub - Senior Living USA Degraded Performance

TheWorxHub - USA - Healthcare Degraded Performance

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Degraded Performance

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

Stream Operational

Carbon Manager Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

TripDirect Operational

Transportation Manager Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Dude Intelligence Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Brightly Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 16, 2026

Unresolved incident: Errors within TheWorxHub.

Jun 15, 2026

Asset Essentials Data Share and Analytics - Data Refresh Latency

Resolved - The data syncing issue has been resolved, and syncing is now in progress. Please note it may take up to two hours for all data to be fully updated in Data Share and Analytics. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 15, 16:32 EDT

Investigating - Please be aware we are currently investigating an issue with Asset Essentials Data Share and Analytics where data updates are not syncing accurately. As a result, the data available to you may not reflect the most up-to-date information at this time. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 15, 14:29 EDT

Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

Asset Essentials - Login Issue

Resolved - This issue has been resolved. Thank you for your patience. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 9, 09:30 EDT

Monitoring - Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Jun 8, 10:40 EDT

Update - We continue to investigate this issue as our highest priority. We apologize for the inconvenience and will continue to provide updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 8, 08:50 EDT

Investigating - Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 8, 07:31 EDT

Jun 8, 2026

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

No incidents reported.

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.