Brightly Software Status

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

TheWorxHub - Access Issue for Canadian clients

Update - We are continuing to investigate an issue that is preventing Canadian clients from accessing TheWorxHub using 'companyname.theworxhub.ca' web addresses.
If you are experiencing this issue, you can access your system by using the matching 'theworxhub.com' web address instead (for example, 'companyname.theworxhub.com').
Our team is actively working to resolve the issue as quickly as possible. We will continue to provide updates as more information becomes available.
We apologize for the inconvenience and appreciate your patience while we work on a solution.
Jul 06, 2026 - 18:25 EDT

Investigating - Our team is currently investigating an issue impacting access to TheWorxHub for Canadian clients. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
Jul 06, 2026 - 16:09 EDT

Confirm Operational

Confirm OnDemand APAC Operational

Confirm OnDemand EMEA - Oracle Operational

Confirm OnDemand EMEA - SQL Server Operational

Confirm OnDemand US Operational

Work and Asset Management Operational

Asset Essentials Operational

MaintenanceDirect Operational

PMDirect Operational

Planned Maintenance Operational

Work Order Operational

Zion.Web Operational

Maintenance Manager Operational

Mobile311 Operational

CapitalForecastDirect Operational

Critical Alarm Automation Operational

SchoolDude WorkCenter Operational

Capital Forecast Operational

Critical Alarm Operational

FacilityDude Work Center Operational

InventoryDirect Operational

Inventory Wireless Operational

Inventory Operational

Asset Essentials Analytics Operational

Origin Operational

TheWorxHub Major Outage

TheWorxHub - Senior Living USA Operational

TheWorxHub - USA - Healthcare Operational

TheWorxHub - USA - Api Operational

TheWorxHub - Senior Living Canada Major Outage

Energy Management Operational

Energy Manager Operational

UtilityDirect Operational

Stream Operational

Carbon Manager Operational

Event Management Operational

Event Manager Operational

Facility Schedule Operational

FSDirect Operational

FSAutomation Operational

TripDirect Operational

Transportation Manager Operational

IT Asset Management Operational

Help Desk Operational

Incident Operational

Insight Operational

Mobile Device Management Operational

Dude Intelligence Operational

MySchoolBuilding Operational

MyFacilityDude Operational

Brightly Academy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 11, 2026

No incidents reported today.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

Asset Essentials - Dashboard redirect issue

Resolved - This incident has been resolved.
Jul 6, 16:29 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 19, 16:27 EDT

Investigating - Our team is currently investigating an issue causing an incorrect redirect to the Dashboard page within Asset Essentials when clicking on various areas within the application. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact assetessentialshelp@brightlysoftware.com if you have any questions.
Jun 19, 11:34 EDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

Confirm OnDemand UK & I - Certificate Issue

Resolved - We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected.

We apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service.

Update: 3 Jul 2026 17:34 BST
Jul 3, 12:35 EDT

Update - We are continuing to investigate this issue.
Jul 3, 12:31 EDT

Update - We are continuing to investigate this issue.
Jul 3, 11:45 EDT

Investigating - We are currently investigating an issue affecting Confirm Enterprise login, where users are receiving a certificate-based authentication error.
As a temporary workaround, non-SSO users can enter their password in the authentication pop-up to log in successfully.

Confirm Web and ConfirmConnect are not impacted.

We are treating this as a top-priority and are working to restore normal service as quickly as possible.

We apologise for the inconvenience and appreciate your patience while we investigate and resolve the issue.

Updated 3 Jul 2026 15:17 BST
Jul 3, 10:17 EDT

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.