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TheWorxHub - Mobile App Issue When Assigning Work Orders
Incident
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Identified
Our team has identified the root cause of the issue and is actively working to implement a fix. We remain focused on resolving this as quickly as possible and will provide further updates as progress is made.
As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there.
1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.
Please contact support@brightlysoftware.com with any questions.
As a work around for this issue you can contiune to use the web application or follow the instructions below to uncheck Teams and assign the work from there.
1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.
Please contact support@brightlysoftware.com with any questions.
Investigating
Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there.
1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.
We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
1. Open the Work Order, then tap to open the "Labor Assignment" page.
2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it.
3. Tap "Staff Assignable", then search for the technician who needs to be assigned.
4. Tap the "technician’s name" — a checkmark will appear to confirm selection.
5. Tap “I’m Done” to save the assignment.
We apologize for the inconvenience and will continue to post updates on this page. Please contact support@brightlysoftware.com if you have any questions.
This incident affects: TheWorxHub (TheWorxHub - Senior Living USA, TheWorxHub - USA - Healthcare, TheWorxHub - USA - Api, TheWorxHub - Senior Living Canada).
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