Formerly Dude Solutions
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TheWorxHub - Slowness and issues with adding Work Orders
Incident Report for Brightly Software
Resolved
This incident has been resolved. Thank you for your patience during this time.
Posted May 14, 2024 - 14:06 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 14, 2024 - 13:37 EDT
Update
We are continuing to work on a fix for this issue.
Posted May 14, 2024 - 13:15 EDT
Update
We are extending the emergency maintenance for TheWorxHub until further notice. During this time TheWorxHub will be unavailable. Please subscribe to our status page at status.brightlysoftware.com for real-time information during this maintenance window as well as any future status updates from TheWorxHub. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.
Posted May 14, 2024 - 13:00 EDT
Identified
TheWorxHub will have an emergency maintenance window on Tuesday, May 14th from 12:15 PM EST to 12:45 PM EST. During this time TheWorxHub will be unavailable. Please subscribe to our status page at status.brightlysoftware.com for real-time information during this maintenance window as well as any future status updates from TheWorxHub. If you have any questions, please contact our Legendary Support team at support@brightlysoftware.com.
Posted May 14, 2024 - 12:11 EDT
Update
We are continuing to investigate this issue.
Posted May 14, 2024 - 11:58 EDT
Investigating
Our team is currently investigating slowness and issues with adding work orders in TheWorxHub. This issue is a high priority for us, and we are actively working towards finding a resolution.
Posted May 14, 2024 - 09:06 EDT
This incident affected: TheWorxHub (TheWorxHub - Senior Living USA, TheWorxHub - Senior Living Canada).