Status Page
The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.
More Info: Online Help | Data Security | Business Continuity
Recurring Room Bookings Work Orders not generating to the Dashboard
Incident
Report for Brightly Software
Resolved
This incident has been resolved.
Identified
Our team has identified the problem with Recurring Room Booking Work Orders not appearing on the Dashboard within TheWorxHub. The team is working on a fix to allow Recurring Room Booking events to generate. Once this fix has been tested, it will be released. We apologize for the inconvenience and appreciate your patience.
Investigating
Our team is investigating a problem with Recurring Room Bookings Work Orders not appearing on the Dashboard within TheWorxHub. These Work Orders are also not searchable in the Work Order Search tab and can only be found on the Room Bookings Dashboard or within the Room Bookings Search tab.
These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event.
We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!
These Work Orders will be visible on the Room Bookings Dashboard under the All Upcoming section, after clicking into a booked event. To find the In Progress Work Orders, click on the Room Setup/Tear Down tab within the booked event.
We apologize for the inconvenience and will continue to provide updates on this page until the issue is resolved. Thank you for your patience!
This incident affected: TheWorxHub (TheWorxHub - Senior Living USA, TheWorxHub - Senior Living Canada).
Copyright Brightly Software, Inc.