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Asset Essentials - Email Notifications Delayed

Incident Report for Brightly Software

Resolved

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to assetessentialshelp@brightlysoftware.com.

Posted Mar 26, 2025 - 15:31 EDT

Monitoring

Our team has implemented a fix, and emails should now be sending without issue. However, emails sent between 8:00 AM EST and 12:40 PM EST may not be delivered successfully.
If you believe any important emails were missed during this time, please log in to resend them at your convenience.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

Posted Mar 26, 2025 - 13:16 EDT

Investigating

Our teams are currently investigating delays in the delivery of Asset Essentials emails. In the meantime, we recommend that your teams log into Asset Essentials directly to view any work orders, rather than relying on email notifications. We apologize for the inconvenience and will continue to provide updates on this page. Thank you for your patience.

Posted Mar 26, 2025 - 12:47 EDT

This incident affected: Work and Asset Management (Asset Essentials).