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Asset Essentials Mobile App - Issues Saving Work Orders

Incident Report for Brightly Software

Resolved

This issue has been resolved. Thank you for your patience! Please contact assetessentialshelp@brightlysoftware.com if you have any other questions.

Posted Jul 21, 2025 - 11:59 EDT

Update

Current Workarounds for Missing Save Button on Mobile:

*Workaround #1: Rotate the phone to landscape mode and scroll to the bottom. This should make the "Save" button visible.
*Workaround #2: If rotating the phone does not resolve the issue, uninstalling and reinstalling the app will revert it to the previous version where the "Save" button is accessible

We appreciate your patience as we work on a permanent fix.

Posted Jul 16, 2025 - 17:00 EDT

Update

We are continuing to investigate this issue.

Posted Jul 16, 2025 - 16:39 EDT

Investigating

Our team is currently investigating a critical issue affecting Android users using Android version 15 who have updated to the latest version of the Asset Essentials mobile app (Version 3.1.11). Specifically, the "Save" button is not appearing, preventing users from saving work orders. This is being investigated as our top priority and we will work to have a resolution out as soon as possible.
Current work around is to disable any screen locks and rotate device to landscape view.

Thank you for your patience!
Please contact assetessentialshelp@brightlysoftware.com if you have any questions.

Posted Jul 16, 2025 - 16:24 EDT

This incident affected: Work and Asset Management (Asset Essentials).