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Energy Manager - Utility Bill Data not loading

Incident Report for Brightly Software

Resolved

This issue has been resolved. Thank you for your patience. If you have any questions, please reach out to energysupport@brightlysoftware.com.

Posted Apr 16, 2025 - 16:25 EDT

Update

Our team continues to investigate the issue impacting the ability to view and enter bill data in Energy Manager when working in Google Chrome. Until this issue is resolved, please continue leveraging the workaround of utilizing a Firefox or Edge web browser. This has been escalated as a top priority, and we are working to have a resolution for you as quickly as possible. Thank you for your patience while we work to resolve this issue.

Posted Apr 08, 2025 - 08:34 EDT

Update

Our team is still working to identify the root cause of the issue impacting the ability to view and enter bill data in Energy Manager when working in Google Chrome. Until this issue is resolved, please continue leveraging the workaround of utilizing a Firefox or Edge web browser. Thank you for your patience while we work to resolve this issue.

Posted Mar 31, 2025 - 08:48 EDT

Investigating

Our team is investigating an intermittent issue resulting in a blank screen upon viewing and entering utility bill data in Energy Manager. This issue is impacting users working in Google Chrome and is being investigated as a top priority. Until a resolution has been identified, the workaround is to access Energy Manager using a Firefox or Edge browser. Please contact energysupport@brightlysoftware.com with any questions.

Posted Mar 27, 2025 - 09:48 EDT

This incident affected: Energy Management (Energy Manager).