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Confirm OnDemand UK & I - Certificate Issue

Incident Report for Brightly Software

Resolved

We have resolved the issue that was causing users to receive a certificate-based authentication error when logging in to Confirm Enterprise. The resolution has been validated with affected clients, and services are now operating as expected.

We apologise for any inconvenience or disruption this issue may have caused and thank you for your patience while we worked to restore normal service.

Update: 3 Jul 2026 17:34 BST

Posted Jul 03, 2026 - 12:35 EDT

Update

We are continuing to investigate this issue.

Posted Jul 03, 2026 - 12:31 EDT

Update

We are continuing to investigate this issue.

Posted Jul 03, 2026 - 11:45 EDT

Investigating

We are currently investigating an issue affecting Confirm Enterprise login, where users are receiving a certificate-based authentication error.
As a temporary workaround, non-SSO users can enter their password in the authentication pop-up to log in successfully.

Confirm Web and ConfirmConnect are not impacted.

We are treating this as a top-priority and are working to restore normal service as quickly as possible.

We apologise for the inconvenience and appreciate your patience while we investigate and resolve the issue.

Updated 3 Jul 2026 15:17 BST

Posted Jul 03, 2026 - 10:17 EDT

This incident affected: Confirm (Confirm OnDemand EMEA - Oracle, Confirm OnDemand EMEA - SQL Server).