Formerly Dude Solutions
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SchoolDude ConnectAuthenticate Certificate Error - Action Required for clients using WSFed providers
Incident Report for Brightly Software
This incident has been resolved.
Posted Jul 26, 2023 - 14:45 EDT
We are continuing to investigate this issue.
Posted Jul 17, 2023 - 09:51 EDT
Action Required for SchoolDude clients using ConnectAuthenticate SSO with WSFed Providers:

A public key certificate for SchoolDude services that has been renewed and will need to be updated in your AD FS server’s relying party for SchoolDude/ConnectAuthenticate. Detailed instructions for updating the certificate are provided at

If you reconfigure the relying party with SAML 2.0, it does not require future certificate exchanges that may interrupt connectivity when certificates expire (yours or ours). We offer configurations with Google, Azure, and other SAML based Identity Providers. If your relying party is not migrated to SAML 2.0, this certificate update process will need to take place again next year when the certificate is updated again. If you would like to migrate to a SAML 2.0 relying party, please see instructions at

You can also contact the Technology support team directly at to schedule a working session for help with migration to SAML 2.0.
Posted Jul 13, 2023 - 13:34 EDT
This incident affected: IT Asset Management (Help Desk, Incident, Insight, Mobile Device Management), Work and Asset Management (MaintenanceDirect, PMDirect, CapitalForecastDirect, SchoolDude WorkCenter, InventoryDirect), Energy Management (UtilityDirect), and Event Management (FSDirect, TripDirect).