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Confirm Enterprise - SSO Login Issue

Incident Report for Brightly Software

Resolved

We have resolved the problem where users get a certificate-based authentication error when logging in to Confirm Enterprise.
We apologise for the disruption it caused. Please contact confirm.support@brightlysoftware.com if you have any questions.

Posted Mar 25, 2026 - 12:43 EDT

Update

Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact confirm.support@brightlysoftware.com if you have any questions.

Posted Mar 25, 2026 - 11:52 EDT

Investigating

Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact confirm.support@brightlysoftware.com if you have any questions.

Posted Mar 25, 2026 - 10:28 EDT

This incident affected: Confirm (Confirm OnDemand EMEA - All Clients).