Users unable to access HelpDesk and Insight

Status Page

The Brightly status page is a real-time, 24/7 health check for all of our products. Our goal is to be transparent, and give our clients reliable information to let you know how we’re doing.

More Info: Online Help | Data Security | Business Continuity

Incident Report for Brightly Software

Resolved

This issue has been resolved. Thank you for your patience as we worked through this issue.

Posted May 21, 2024 - 08:37 EDT

Monitoring

We have identified the issue preventing users from logging into HelpDesk and Insight. We have made some configuration changes and the applications should return to full functionality shortly. Thank you for your patience as we worked to resolve this issue.

Posted May 20, 2024 - 12:56 EDT

Update

Our team is continuing to investigate an issue impacting access to HelpDesk and Insight. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

Posted May 20, 2024 - 11:25 EDT

Update

Posted May 20, 2024 - 10:09 EDT

Update

Our team is continuing to investigate an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

Posted May 20, 2024 - 09:06 EDT

Investigating

Our team is currently investigating an issue impacting access to HelpDesk. The team is actively addressing this issue and working to restore functionality as quickly as possible. We appreciate your patience and understanding during this process. We will continue to post updates on this page every hour.

Posted May 20, 2024 - 08:06 EDT

This incident affected: IT Asset Management (Help Desk, Insight).