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Asset Essentials - Delay in receiving password reset emails

Incident Report for Brightly Software

Resolved

This incident has been resolved.

Posted Aug 11, 2025 - 10:00 EDT

Monitoring

Our team has implemented a fix for this issue and will continue to monitor all systems. If you had previously submitted a password reset, try resetting again to trigger a new reset email. Thank you for your patience!

Posted Aug 01, 2025 - 15:48 EDT

Investigating

Our team is currently investigating an issue with receiving password reset emails for Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.

Posted Aug 01, 2025 - 12:04 EDT

This incident affected: Work and Asset Management (Asset Essentials).