Formerly Dude Solutions
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Asset Essentials - Request by Email Issue

Incident Report for Brightly Software

Resolved

Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Posted Mar 25, 2026 - 09:33 EDT

Monitoring

Our team has implemented a fix for this issue. The services are restored and working properly. We will continue to monitor all systems. Thank you for your patience!
Posted Mar 25, 2026 - 09:32 EDT

Investigating

Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact assetessentialshelp@brightlysoftware.com if you have any questions.
Posted Mar 24, 2026 - 10:50 EDT
This incident affected: Work and Asset Management (Asset Essentials).